Frequently Asked Questions

Frequently Asked Questions

1. What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, PayPal, and other major payment options to ensure a safe and convenient shopping experience.

2. How long does shipping take?

We typically ship orders within 1-3 business days after receiving your order. Actual shipping time may vary depending on product availability and your location.

3. What is your return and exchange policy?

We offer a 14-day return and exchange policy. If you're not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your item. Products must be in original packaging and unused condition.

4. How can I track my order?

Once your order ships, you'll receive an email notification with a tracking number. You can use this number to check your package status on the carrier's website.

5. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination. You can view detailed information during checkout.

6. How do I contact customer service?

You can reach our customer service team through:- Email: support@mysticryst.com- Live chat: Available Monday-Friday, 9:00 AM - 6:00 PM. We'll respond to your inquiry as soon as possible.