Refund & Return Policy

At Mystic Ryst, we provide digital guides, downloadable resources, and physical products made to order. Please review the policy that applies to your purchase.

1. Digital Products & Downloads (Worldwide)

Worldwide Availability

Our digital products are available to customers worldwide.

Digital products include downloadable eBooks, PDF guides, ritual manuals, workbooks, audio files, and other digital resources.

These products are delivered electronically. No physical shipping or shipping fees apply to digital purchases.

Digital Delivery

After successful payment, digital products are delivered through the download link or access instructions provided with your order, typically by email.

Please enter a valid email address at checkout and keep your order confirmation for future reference.

Digital Refunds & Cancellations

Digital products provide access to downloadable content.

Once a digital product has been delivered or accessed, we generally do not offer voluntary refunds for a change of mind, an accidental purchase, or a decision not to use the content, except where required by applicable consumer protection laws.

In regions where statutory cancellation or withdrawal rights apply, those rights remain in effect.

Where applicable law requires express consent to immediate digital delivery and acknowledgment of the resulting loss of a withdrawal right, that right will only be affected when the necessary legal requirements have been met.

Download Problems & Incorrect Files

We will assist customers who experience:

• Missing or inaccessible download links

• Corrupted or incomplete files

• Incorrect files delivered

• Digital content materially different from its description

Contact nicolelau633@gmail.com with your order number and a description of the problem.

We will review the issue and provide an appropriate remedy, including a working file, replacement, or refund, as required by applicable law.

2. Print-on-Demand (POD) & Physical Products

Made-to-Order Production

Our print-on-demand products, including apparel, accessories, and selected home items, are produced after an order is placed.

Please review the product description, size chart, color, and design before placing your order.

Order changes or cancellations may not be possible once production has started.

Returns & Exchanges

We accept eligible physical product returns within 14 days of delivery, provided that:

• Items are unworn and unused.

• Original tags and packaging are retained, where applicable.

• Items are free from stains, odors, washing, alterations, or signs of use.

• A return request is submitted before the item is shipped back.

Please contact us for authorization and return instructions before sending any item.

Return shipping costs are the customer's responsibility for voluntary returns unless otherwise required by law.

Candles & Hygiene-Sensitive Products

Candles must be unopened, unused, and in their original packaging to qualify for a voluntary return.

Opened or used candles are not eligible for change-of-mind returns.

These conditions do not limit your legal rights if a product is defective or not as described.

Damaged, Defective, or Incorrect Items

If your physical order arrives damaged, defective, or incorrect, contact nicolelau633@gmail.com as soon as possible, preferably within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and any relevant packaging

We will review the issue and arrange an appropriate replacement, refund, or other legally required remedy at no additional cost to you.

The suggested reporting period does not limit any rights provided by applicable consumer protection laws.

Refund Processing

Approved refunds will be issued to the original payment method.

We generally process refunds within 5–7 business days after approval or receipt and inspection of an authorized return, as applicable. Your payment provider may require additional time to display the refund.

Any shorter statutory refund deadline will be honored.

3. Statutory Consumer Rights

This policy does not exclude, restrict, or override any consumer rights that cannot legally be waived.

Where local consumer protection laws provide additional rights relating to cancellation, withdrawal, defective goods, digital content, refunds, or remedies, those rights take precedence.

4. Contact Us

For refund requests, download assistance, damaged items, or order questions, contact:

Mystic Ryst Customer Support

Email: nicolelau633@gmail.com

Please include your order number so we can locate your purchase and assist you.